The choice of fulfillment partner is critical. How your fulfillment services are performed can be a direct reflection of your brand. It’s important to take the time to do your homework and select a fulfillment partner that best represents you and your product.
In order to help you make an informed decision, our team at a2b Fulfillment has developed a helpful checklist that gives you the opportunity to compare potential fulfillment providers. A few of the topics that we cover can be seen below.
Shipping
The right fulfillment partner can help you compete by giving you access to discounted shipping methods and incorporating technology that will help control shipping costs. Get the right questions to ask when it comes to shipping!
Depth of Service
Many fulfillment providers offer a suite of services, including fulfillment, order management, customer service, and reverse logistics. This list helps you define exactly which services you need for your business.
Facilities
It’s important to choose a fulfillment provider who can ensure that the goods entrusted to them are both safe and secure. Learn the questions you should be asking.
Experience
To do order fulfillment accurately and cost effectively you need specialized systems, labor, management and expertise. Consider our checklist items related to fulfillment experience.
Technology
It is critical for fulfillment providers to leverage technology to increase efficiency and provide an exceptional customer experience. Our technology questionnaire will help you find a provider that has a technology plan adaptable to the ever-changing needs of the industry and your business.
Location
Where to locate a fulfillment operation is more important than ever. Fast deliver and free shipping have become the norm. But how do you position your shipping facility in a location that allows you to optimize shipping costs, while still delivering the highest level of satisfaction?
Customer Care/Contact Center Services
Some fulfillment providers offer Customer Care/Contact Center service under the same roof where the packages ship. Skilled fulfillment providers know how to make Customer Care a profit center versus a cost center, by incorporating upselling and sale-saving techniques, offering you great value.
Consider the Costs
Look for a fulfillment provider that offers fair, yet competitive rates for the quality of service that you expect. beward of prices that are too high or too low.
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We hope our Fulfillment Partner Checklist can serve as an effective tool as you determine which fulfillment provider is right for you! Feel free to contact us directly if you’re in need of a fulfillment solution of your own.