a2b Fulfillment, a third-party logistics provider focused on order fulfillment, value-added services and customer care, announces the opening of a new Contact Center Operation in Ogden, Utah. The new location is helping to support the company’s additional demand for Customer Care services. Now with locations in both GA and UT, a2b achieves enhanced coverage across time zones while also having an additional layer of redundancy in its network.
“The demand for an exceptional customer experience continues to increase,” explains Ayal Latz, President of a2b Fulfillment. “Ogden is a call center town with thousands of experienced Customer Care agents. We are impressed with the level of talent that we are finding in Ogden and look forward to growing the center for our clients seeking help in this area.”
a2b provides a 100% domestic solution in Customer Care. Its Georgia and now Utah-based contact centers equip career-oriented agents with rigorous training and advanced technology to both protect its clients’ brands and increase lifetime value. From pre-sale to post-sale, a2b specializes in multiple service categories including Live Agent, Email, Webchat, Social Media Monitoring and Response, Save-the-Sale Efforts and Chargeback Management.
“Our contact center initially launched from scratch in the fall of 2011 at our Greensboro, GA location,” explains Latz. “Today, a2b offers service on both shared and dedicated models. The addition of the Ogden, UT center gives us access to a new labor market and will enable us to offer expanded hours. We are thrilled to open this new location and look forward to seeing the benefits it provides to our clients.”
The Ogden Contact Center is housed in the same facility as a2b’s Utah fulfillment center, which opened in late 2018.
For more information about a2b Fulfillment and its Customer Care services, contact us or call 866-843-3827.