Tag : customer care

3 Key Objectives for a Return Policy

According to a report released in January 2021 by the National Retail Federation and Appriss Retail, consumers returned an estimated $428 billion in merchandise to retailers last year. That equates to approximately 10.6 percent of total retail sales in the year 2020. “Last year, we saw an increase in returns of online purchases as the … Continue reading 3 Key Objectives for a Return Policy

a2b Fulfillment Opens New Contact Center in Ogden, UT

a2b Fulfillment, a third-party logistics provider focused on order fulfillment, value-added services and customer care, announces the opening of a new Contact Center Operation in Ogden, Utah. The new location is helping to support the company’s additional demand for Customer Care services. Now with locations in both GA and UT, a2b achieves enhanced coverage across … Continue reading a2b Fulfillment Opens New Contact Center in Ogden, UT

The Fulfillment Partner Checklist

The choice of fulfillment partner is critical. How your fulfillment services are performed can be a direct reflection of your brand. It’s important to take the time to do your homework and select a fulfillment partner that best represents you and your product.

8 Ways Direct Response is Different

Direct Response Fulfillment is unique from other distribution channels that you may have experience with. If you’re a first-timer to Direct Response, we would recommend that you seek support from partners with significant expertise in the industry. If you currently work with providers outside of Direct Response, think twice before assuming they have the optimal … Continue reading 8 Ways Direct Response is Different

Dulce Escutia joins the a2b Customer Care Center

a2b Fulfillment has announced that Dulce Escutia has been named Training and Quality Control Manager for its Customer Care Center. In this position, Escutia will serve as a go-to for training and quality assurance within the call center. “Teaching agents the value of customer service and promoting skills that not only will help in their … Continue reading Dulce Escutia joins the a2b Customer Care Center

7 Ways to Prepare for Shopping Days

Christmas in July? Seriously? Yes, we are only halfway through the year. But like it or not, the savvy retailers are already preparing for those crucial holiday shipping days that will be kicking off come Black Friday. In fact, a recent survey from Campaigner suggests that 62% of retailers identify early preparation as their most helpful … Continue reading 7 Ways to Prepare for Shopping Days

Customer Service in Your Fulfillment Plan

You pour a lot into marketing and selling your product. There’s developing the creative, buying the media and product performance to name a few. As precious as today’s customer journey has become, you may consider integrating Customer Service in with your Fulfillment Plan. Many Fulfillment Providers will offer post-sale customer care where a customer can … Continue reading Customer Service in Your Fulfillment Plan

a2b Hosts The Japan Warehousing Association

On October 17th, a2b Fulfillment hosted 27 delegates from The Japan Warehousing Association (JWA) at its corporate headquarters in Greensboro, Ga. The visit was part of a formal study tour to the United States that included stops in both Atlanta, Ga. and Seattle, Wa. The JWA selected a2b as one of only a handful of … Continue reading a2b Hosts The Japan Warehousing Association

2016 DRMA Spotlight

This year marks 15 years of business for a2b Fulfillment. What started as a small company serving a handful of toy manufacturers within a 2,000-square-foot room in 2001, has grown into a reputable 3PL supplier serving hundreds of companies, across multiple industries and product categories, and now 450,000 square feet of space. Recently, Thomas Haire of Response Magazine, a definitive publication for performance … Continue reading 2016 DRMA Spotlight

Thinking Inside the Box

6 Ways to Personalize Your Order Fulfillment Process by Ayal Latz Sophisticated marketers pay attention to who their customer is and serve up ads and shopping experiences based on behavior. You see it all the time with banners popping up showcasing the exact product you’ve searched for online just moments ago. “That’s funny, I was … Continue reading Thinking Inside the Box

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