According to a report released in January 2021 by the National Retail Federation and Appriss Retail, consumers returned an estimated $428 billion in merchandise to retailers last year. That equates to approximately 10.6 percent of total retail sales in the year 2020. “Last year, we saw an increase in returns of online purchases as the … Continue reading 3 Key Objectives for a Return Policy
Tag : e-commerce
In the May 2018 issue of Parcel Magazine, President of a2b Fulfillment, Ayal Latz, addresses the explosive growth within the e-commerce industry and how retailers need to make sure their shipment operations are staying ahead of the curve. Below are a few of the trends Latz says retailers should keep an eye on as the … Continue reading Latz Featured in May issue of Parcel Magazine
a2b Fulfillment has been named a Multichannel Merchant Top 3PL for the third year in a row, including them within a list of leading third-party logistics providers selected by the editors of Multichannel Merchant (MCM). MCM created this unique resource vetting 3PLs that are ecommerce qualified and experienced as a value-added service for its audience. … Continue reading a2b named Top 3PL for 2018
At a2b Fulfillment, we constantly study carrier rates and programs. Earlier this year, we discussed the changes that affected 2017 with regards to major carriers. Specific rate changes by service, zone and weight and package size vary due to carriers’ response to market demand, target market share goals and an attempt to neutralize the very … Continue reading How Can I Improve Carrier Rates?
Christmas in July? Seriously? Yes, we are only halfway through the year. But like it or not, the savvy retailers are already preparing for those crucial holiday shipping days that will be kicking off come Black Friday. In fact, a recent survey from Campaigner suggests that 62% of retailers identify early preparation as their most helpful … Continue reading 7 Ways to Prepare for Shopping Days
Technology drives everything in today’s Fulfillment Operation. System capabilities evolve constantly. This in turn drives efficiencies, decision making and the customer experience. Were your PC and software the same five years ago as they are today? Not even close. The same goes for that of a Fulfillment Provider. Many in the consumer direct space have … Continue reading Technology That Drives Order Fulfillment
Several providers offer a suite of e-commerce fulfillment services, including fulfillment, order management, customer care, value-adding services (kitting and assembly), shopping cart (or integration with a third-party cart) and reverse logistics (returns and refurbishment). You might have a need for several of these functions and can create a custom package with one supplier, simplifying your … Continue reading Fulfillment Services – Which do I Choose?
Should your Fulfillment Center also manage your returns process? How a company handles returns directly affects the bottom line. Be sure you choose a partner with experience in that area. A great Returns to Profit program can accomplish 5 goals: Improve customer satisfaction and brand loyalty by making the returns process customer-friendly. Allow the customer … Continue reading 5 Goals for a Solid Returns Program
The following article appears in the December issue of Response Magazine. Some things are just unavoidable this time of year: holiday shopping lists, contemplating New Year Resolutions and Carrier Rate Increases. Like clockwork, major carriers are unveiling charts highlighting the rate increases for shipping packages and this year’s list is a lot to absorb. What’s … Continue reading Carrier Rates on the Rise, Plan Accordingly
a2b Fulfillment is excited to be joining the more than 5,000 e-commerce professionals attending Retail’s Digital Summit in Dallas, TX, September 26th-28th. Presented by Shop.org, the event helps attendees discover new ideas, get actionable takeaways and build strong relationships with the brightest and most innovative players in the digital retail world. For those that happen to be attending … Continue reading a2b is Headed for Dallas!